Phone Connectivity

Automated calls are becoming more and more acceptable and effective these days. Well-recorded high quality calls which are short and to the point will surely captivate your audience and encourage them to respond.

Many corporations are using automated calls to communicate with clients, confirm appointments or promote business either independently or as an add-on to their current marketing strategies.

Application of phone services covers (but is not limited to):

Appointment Confirmation
Mobile Sales Force
Lead Tracking
Lead Distribution
Lead Generation
Customer Survey
Interactive Marketing
Order Status
Office Locator
Virtual Call Center

Appointment Confirmaion

Appointment reminder service enables you to have your clients automatically reminded of their upcoming appointment prior to their appointment. During the reminder call, your clients will be able to confirm their appointment on the phone or connect to your office or automated service instantly to reschedule. Service integrates with your existing database where you will be able to view the call results, call results will also be emailed to you daily.

Appointment reminder service is like having an extra hand at the office. It will help you streamline operations by letting you know your true schedule in advance.

Customer Surveys

It's important to listen to your customers, especially when their ideas can possibly improve your business processes and company effectiveness. Find out what your customers are thinking and solicit their feedback, so that you know what your company is doing right, and what can be made better.

Customer surveys are voice-based, interactive applications that can be customized quickly and easily through Fenske Voice Designer Web-based interface. Personalize questions for each of your company's market segments; and then deliver those surveys efficiently via a Web site Click-to-Call, an inbound toll-free telephone number, or an outbound voice broadcast message.

Service integrates with your existing database where you will be able to view the call results, call results can also be emailed to you daily.

Lead Generation

Every day, millions of people are calling in to toll-free #’s to obtain information about a product or service.

One of the examples of lead generating mechanism would be an 800 phone line where users are directed to receive a bonus, gift certificate or other reward. Users who called are registered by the database. Then a reverse phone search is performed to obtain caller’s address and demographics for caller’s area. During the registration process caller defines his/her interest in one of services/products offered by the company. That information along with reverse phone search results are in the system visible to sales force for follow up.

Your response rate will vary depending on your product or service, your unique sales proposition and the type / quality of the list. IVR allows you to turn the calls into leads that you can follow-up on.

Lead Distribution

Leads gathered by the system can be distributed using various segmentation criteria.

For example based on caller’s ID lead can be forwarded to the salesman who specializes in selling direct mail leads versus a person who performs better selling web/TV leads.

Income, value of the goods prospect is interested in, sex, age or any other criteria can be used including distance calculated between customer’s location and regional offices of the company.

Data for decision process can either be given by customers themselves or obtained via integration with additional data providers – for example reverse phone search to get customer’s ZIP code to assign it to the nearest location.

Office Locator

Our instant and easy solution can route incoming customer phone calls to your nearest store, restaurant, warehouse, franchise, or sales rep.

With us, you can:

Route calls based on caller ID or zip code
Advertise one phone number for all of your locations
Connect callers to a sales representative, Virtual Receptionist, Hosted IVR System, or any other phone number service

Mobile Sales Force

In today’s businesses most information is time-critical. Allow your employees to interact with your database over the phone. This way they can:

Update database information
Report sales activity
Add voice notes to lead information
Access company knowledge base
Check their messages, tasks and other updates…

using the cheapest most widespread communication device – their cell phone. There is no downloads, no installation required. Employees call in to a special line dedicated for your organization. After simple authorization procedure they have access to a customized menu where they can interact with your database.

Allowing the sales force to report sales information from any phone.

Most enterprises are looking for a solution to quickly deliver time-critical information to customers, employees, divisions, or teams. Our outbound notification applications enable instant delivery of time-critical information via calls to any desk or wireless phone. These solutions are invaluable during emergencies or for last-minute product updates and announcements.

Lead Tracking

Phone connectivity can help you

Improve Lead Conversion
Reduce your Cost Per Lead
Track Leads & Customers back to their marketing source

Automated Outbound IVR Calling

Our systems can place calls on your behalf:

Send simple thank you calls
Automatically request and schedule appointments, input appointment directly into the CRM
Send service or renewal reminders
Update or collect billing information,
Enterprises selling post-paid products and services place automatic bill reminder calls to customers both before and after their bills are due, reducing the enterprise's past due accounts receivable overhead with almost zero incremental cost.

Did you know that...

Direct Response Marketing

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